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Reports have been issued on January 19th, 4:30 PM.","created_at":"2026-01-19T16:42:56.149+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-19T16:42:56.149+01:00","display_at":"2026-01-15T10:30:00.000+01:00","deliver_notifications":false,"tweet_id":null,"id":"twrw658zq4mt","incident_id":"y4xqc9739djv","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Awareness - Alex on Teams is not responding for some users after interaction","status":"resolved","created_at":"2025-10-22T15:32:13.241+02:00","updated_at":"2025-10-23T15:14:13.680+02:00","monitoring_at":null,"resolved_at":"2025-10-23T15:14:13.660+02:00","impact":"minor","shortlink":"https://stspg.io/snx3pq3vc6kn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-22T15:32:13.237+02:00","reminder_intervals":"12","id":"brld9lslfcjm","page_id":"ckmg5zkqrz83","incident_updates":[{"status":"resolved","body":"The cause of the issue was identified. Some of the answers were not correctly interpreted by the last Teams client version, rolled out since October 16th. \n\nWe deployed a fix at 3 PM today. \n\nConversations currently blocked will unlock with the next reminder message send by Alex tomorrow.","created_at":"2025-10-23T15:14:13.660+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-23T15:14:13.660+02:00","display_at":"2025-10-23T15:14:13.660+02:00","deliver_notifications":true,"tweet_id":null,"id":"0gszgwv11nsc","incident_id":"brld9lslfcjm","custom_tweet":null,"affected_components":[{"code":"xjyvk40mq0ss","name":"Awareness","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The source of the issue has been found and a fix is under development.","created_at":"2025-10-23T13:18:21.489+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-23T13:18:21.489+02:00","display_at":"2025-10-23T13:18:21.489+02:00","deliver_notifications":true,"tweet_id":null,"id":"s9gb9x3sj1sm","incident_id":"brld9lslfcjm","custom_tweet":null,"affected_components":[{"code":"xjyvk40mq0ss","name":"Awareness","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Since Friday 17th October, we had reports that Alex on Microsoft Teams may not react after user has clicked on a reaction button during a course.\n\nWe are currently investigating the root 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